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“Malwarebytes saw more Mac malware in 2017 than in any previous year.” Despite this, there are still tech pundits who recklessly advise against taking even basic security precautions, such as installing a cybersecurity program. Another thing protecting Macs is the fact that they’re less popular than PCs, but that doesn’t stop some hackers from targeting Macs. By design, the Mac operating system is more secure against the threat of viruses and malware, but there are still plenty of ways for malware to find its way in. While it’s true Macs are more secure than PCs, they’re still vulnerable to viruses, and they always have been. Apple itself even reassured its customers for years that Macs “don’t get viruses.” It even said so in a series of commercials that first aired in 2006. Historically, Mac fans have touted their platform as immune to the kinds of data attacks and other hostile intrusions that plague the Windows world.

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Once your session with the Support agent finishes, delete the Malwarebytes Remote Support Client files from your device.If you’re a Mac user, you get mixed messages about whether viruses and other malicious software pose a bona fide threat. They can assist with your issue from here.

Your Support agent can see your screen and move your cursor.

A pop-up window prompts you to quit the current session.

Click the lock icon to lock your settings.

On the left side of the Security & Privacy window, scroll down to Screen Recording.

If you see Malwarebytes Remote Support Client, check the box next to it.

Select Accessibility from the list on the left side.

Enter your Mac user password to allow system changes.

Click the lock icon on the bottom left of the window to unlock.

Go to your System Preferences and open the Security & Privacy window.

The Malwarebytes Remote Support Client requires these permissions to continue on macOS Catalina, and the accessibility permission for macOS Mojave.

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This section explains how to grant accessibility and screen recording privileges to your Support agent during the remote session.

Grant access for the Malwarebytes Remote Support Client in macOS Catalina and Mojave Your support agent will not be able to see your screen until you grant permissions for the Malwarebytes Remote Support Client in your Mac's System Preferences.

Once you and the agent join the session, you must click Consent to Control to continue. Review Malwarebytes Remote Technical Assistance Terms of Service.

Click Open in the confirmation pop-up window.

To open the application, double-click the Malwarebytes Remote Support Client file.

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The zip file extracts automatically and your Downloads folder opens.

Click the zip file at the bottom left of your browser.

Click the Show downloads button at the top right of your browser.

Click Allow or OK to download the file.

In the Join Session window, click the Download App button.

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From your browser, go to and enter the code provided.

To begin the Remote Support session, your Support agent will provide you with:.

Download and run the Malwarebytes Remote Support tool You need to use the latest version of the Safari, Google Chrome or Firefox browser to join a Malwarebytes Remote Support session. This article explains how to join a Malwarebytes Remote Support session on a Mac device. If a Support agent requests a session with you, they will provide a code or url to join the session through a web browser. A Support agent may request you to join a Malwarebytes Remote Support session to help resolve your issue.